If the above isn't working, please let us know so we can pass it onto the development team, and be sure to include as much detail as you can. Once you've acquired the items from the mail (using the lower left of the two icons), you can follow the steps above to gain the Cosmetic effect. I wanted to showcase 2 new pairs of wings, 1 full transmog set, 2 pets & more for Diablo 3 Reaper of Souls from Blizzcon 2021 and Diablo 2 Resurrected, enjoy.
If you've sold your Cosmetics items (or deleted the character who had them), you can reacquire them by creating a new character, which will cause their Cosmetics items to be mailed to you (look for the mail icon at the lower left of your screen, which should be glowing green).This menu is accessible both in town, and via the icon at the bottom right corner of your screen, next to the Community icon. Browse all pets available in Diablo 3 They are found ingame, come from achievement and Season Journey or event like anniversary and collectors edition. This will cause them to be transferred to your Cosmetics menu, where you can equip or unequip them. Once you have these in your inventory, you'll need to approach the Cosmetics hub when you're in any town (which appears as a mirror on your map) to access it once, then open your inventory and right click the wings, pets or pennant you want to use.These appear in the Cosmetics menu once you earn them in game.
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